Billing is per conversation. Therefore, with a lower cost when the conversation is initiat by the user. Once the conversation is start. Therefore, everyone can interact for 24 hours . During this time, messages sent by the user to the brand and messages sent by the brand to the user are free.
The model chosen by WhatsApp for its business app was designed to be highly respectful of the user. Therefore, making it both a service and an ideal channel for customer relations. The integration of a chatbot is therefore more than pertinent.
What is a WhatsApp chatbot?
Definition of chatbot :
A chatbot is a program that can interact with humans through messaging, a web platform, or a mobile application.
This conversational robot , consider as an AI in some advanc cases, “replaces” the customer sms promotional campaign consultant for users, most often during the first contact. Chatbots are ideal for solving simple problems, answering frequently ask questions or clearly defining customer nes before a human agent intervenes .
In short, chatbots are expert tools to easily improve customer experience through messages.
Using Chatbots in WhatsApp Business
While chatbots are widely us on web solutions and Facebook Messenger, they are not yet improving member engagement and loyalty widespread on WhatsApp Business. From a user perspective, it works like all conversational chatbots: people communicate with it on WhatsApp through the messaging interface, as if they were talking to a real person. In most cases, the chatbot is simply a set of automatic responses organiz in a tree structure that simulates a human conversation.
But to get a truly convincing result job data and a better customer experience. Therefore, it is better to opt for a chatbot powered by AI . This is the case of the chatbot we offer in collaboration with our partner Dudu, a startup expert in conversational AI that offers a chatbot based on natural language understanding, AI and generative AI, for a seamless customer experience.