In addition, you will be able to evaluate the performance of your salespeople and provide more complete feback. This way, if any of them are not complying with a company policy, they will be call in to correct the situation. There is nothing more frustrating for a business than developing advanc and intelligent strategies, but employees not applying them on a daily basis.
Therefore, mystery shopping still
Works when it is conduct by an agency that knows what it is doing and when your company is committ. In this way, the vision brought by a third party — who thinks from the perspective of a consumer — is essential to improve the entire customer experience, from end to end.
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It is also recommend that you ask for help from those involv to decide which activities should be delegat and what level of responsibility.
Provide guidance and training
Even if your team is made up of people with a background in marketing, it is advisable to provide prior training before delegating tasks — even if it is brief.
This is important to align the level of demand and the specificities of the job, what nes to be done and what the expect results are. The greater the level of complexity of the task, the more hours should be dicat to this training.
Whatever the context, it is highly
Rcommend that you do not skip this phase, as it is one of the guarantees that everything will go according to your ftp protocol: what is it and how to work with it expectations and those of your company.
Establish agb directory performance indicators
To measure deliveries, create performance indicators. They are essential for you to create a history of activities, monitor the progress of tasks, identify areas for improvement and, with a consistent database, prict trends and mitigate errors.