DDWB works with inbound marketing and performance media actions to improve your results, planning actions that involve creating websites and blogs, paid media strategies, native ads, social networks and much more. Get in touch now and find out how we can help boost your business!March 9, 2020
You’ve probably wanted some way to measure the quality of service provided to your customers without any employee — not even you — knowing that the store is being evaluated. That’s exactly what mystery shopping promises.
In this strategy, you hire a company
Specialized in customer relations, which will send an ordinary person (non-specialist) to observe the most important criteria of your sales methodology . The great advantage, therefore, is to see the efficiency of your processes from a perspective similar to that of your audience.
With this, you can keep your australia email list company constantly evolving with promising results and excellent revenue . Want to know more? Follow us!
After all, what exactly is mystery shopping?
Mystery shopping — also known as mystery shopping — is a market research methodology that allows companies to audit various criteria within a company’s processes. This makes it possible to evaluate:
Compliance of employee actions with company protocols;
the quality of service segmentation and e-mail marketing for the advanced – part 3 offered by the seller;
the efficiency of your sales processes;
the customer experience within the point of sale, etc.
Mystery shopping agb directory usually uses laypeople to visit your store. In other words, it is not an expert who will check each of your procedures according to professional criteria. It is an individual, with a profile similar to your target audience, who will be able to give feedback that is closer to the impression a lead would have.
No one in the establishment will know that they are being evaluated, not even you.