Don’t leave all the traffic you receive on your e-commerce to chance, it’s better to take the step of activating a WhatsApp button and channeling all orders in a faster and more personalized way. Don’t let the website swallow up your customers’ purchasing intentions when you can activate the WhatsApp option for your online store!
In this article we want to show you a telemarketing data top five reasons why you should use WhatsApp in your e-commerce. Read it until the end!
WhatsApp for online store, how to activate the button?
The more “reachable” your WhatsApp Business number is, the better. There is currently no better messaging platform for building loyalty and closing deals than WhatsApp. It is fast, intuitive and a favorite of many.
Now, to activate a WhatsApp button on your e-commerce site, you just need to hire a web developer and pay them a lot of money… Just kidding! You can do it yourself for free in less than five minutes. Here are the steps:
If your ecommerce is built on Shopify, you can activate WhatsApp for ecommerce this way:
- Log in and look for the “Applications” option.
- A search bar will open where you need to type “WhatsApp Chat Widget”. When it loads, it will show you several options from the app store.
- Choose the app developed by SeedGrow and press “Add App”.
- Then press “Create New Account” and enter your name and the WhatsApp number you want to link.
- You will have to choose how you want to identify your button. You can use the phrase “Let’s chat here”, “Write to us on WhatsApp” or more.
Why use WhatsApp for an online store? Let’s see 4 good reasons
It will always be positive and beneficial to have your clients just a click away from your WhatsApp. In addition to being convenient, it clearly generates a much closer interaction that can lead to long-lasting business relationships.
If you don’t have WhatsApp in your online store yet, here are 4 reasons why you should rush out and activate it.
#1 Immediacy
As soon as the customer clicks the WhatsApp button and is taken to a personalized chat with you, you will have a golden opportunity to close a sale. Think about this: if the customer decides to contact you on WhatsApp and not directly on your e-commerce site, it is because they want quick answers.
The immediacy of WhatsApp is your best weapon and one of the reasons why you should merge its potential with your ecommerce.
#2 There are no borders
Being able to provide personalized attention quick tips on online lead generation for lawyers to a client from another country in real time is amazing. That’s why having WhatsApp active on a website means having an open channel of communication without borders.
You can handle all foreign traffic without any problems and channel sales and product shipping in a more local manner.
#3 Convince undecided clients
Online stores have photos of the products and a fairly detailed description that, at first glance, seems to be perfect. However, there are customers who always have questions regarding the warranty, methods of use, shipping policies, returns, etc.
This is where another advantage of using WhatsApp lies. The customer does not have to wait for a notification to arrive on your e-commerce site or in your email to address their concern, but rather they know that they can be attended to instantly on WhatsApp.
In short, the messaging platform is ideal for convincing undecided customers and guiding them to make the best decision: buying one of your products.
#4 Loyalty, WhatsApp’s hook for online stores
By offering more personalized service, the chances of establishing long-lasting relationships increase. The feedback that WhatsApp generates makes it a valuable tool for customers to return in the future.
The reason? Chatting in a web page bubble is not the same as on WhatsApp, where you can send emojis, stickers, photos of your products that may not be on the web, videos that the client requests and the location of your business in real time.
As you can see, WhatsApp is ideal for converting a simple customer who once visited your e-commerce site into a loyal and close customer.
#5 WhatsApp Marketing
Attracting web traffic to your WhatsApp Business allows you to expand your contact list and obtain new data from your customers.
If they save your number, you can take advantage of running WhatsApp Marketing campaigns and frequently offer them your products directly. You can also send newsletters, promotions, coupons, and more.
Your customers won’t have to visit your e-commerce site again to see what promotions you have or what new products you’ve added, but will be able to make their inquiries and purchases directly on WhatsApp.
Add superpowers to your
Immediacy is everything when it comes to selling online. And yes, WhatsApp Business is a fabulous tool that all businesses should use, but it is no secret job data that it has its limitations when it comes to automating conversations.
When you activate WhatsApp chat for your online store , it is common for more messages to start arriving. The solution is very simple: integrate Whaticket CRM and automate your WhatsApp 100%!
With Whaticket you can activate chatbots, connect up to ten agents to the same WhatsApp number and have a centralized inbox to respond to all the messages you receive from WhatsApp, Instagram and Facebook.